Help Center
Start with a topic or browse the FAQs below. If you still need help, the Keera team is available every day.
Frequently asked questions
How do I know my booking is successful?
Check the Member or Booking History page. After successful payment, the status changes to Confirmed and a booking reference is shown.
Which bookings count toward membership?
Only paid bookings in Confirmed or Completed status count. Pending, cancelled, expired and refunded bookings are excluded.
How do I use a member coupon?
Enter the code before payment. The server verifies ownership and availability, then recalculates the final price.
I paid but the booking is still pending. What should I do?
Wait briefly and refresh your history. If it remains pending, contact support with the booking reference, time and amount. Never send card numbers or OTP codes.
Can I cancel or request a refund?
Conditions vary by service and provider. Contact Keera with your booking reference so the applicable conditions can be checked.
What if a price or detail looks incorrect?
Pause before payment and contact us with the page link and a screenshot. The team will verify the latest information.
Still need help?
Contact the team with your booking reference for faster assistance.